Last updated December 13, 2020
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you.
Information and data a customer shares while using Diagram Frame remain within the customer’s Microsoft 365 tenant under existing security policies. Diagram Frame does not store or communicate customer data outside of customer’s Microsoft 365 tenant.
What data we do collect?
When you request support, we will ask you to provide basic contact information. In particular, we may collect your name and email address. The "Diagram Frame" web part by itself does not collect any personal information. The web part may collect analymized statistical and usage information (such as application crashes and usage statistics)
How do we collect your data?
We can collect your email address, your name and your phone in case you explicitly asked for support and sent us an email or gave us a call.
We can collect anonymized usage information using Microsoft AppInsignts service, regarding application errors, and usage statistics.
How will we use your data?
We collect your data so that we can:
- process your support request (answer to the email or phone call)
- improve the quality of the web part, by finding the defects from the error information
- improve the quality of the web part, based on the usage statistics
How we store your data
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We will keep your support email communication for 2 years by default. In case we need to come back to the incident history. You can ask us to delete it any time.
We will not you send any marketing emails.
Sharing personal information
We will not share, distribute, sell, or reference any personal data, unless required by law.
Your data protection rights
The right to access
You have the right to request from us at any time information about your personal data stored with us, their origin, recipients or categories of recipients to whom it has been transmitted and about the purposes of the processing of personal data. You can request the personal data we have by contacting us. Please contact us using the contact information provided at the end of the document (contact details)
The right to rectification
You have right to request that we correct any information you believe is inaccurate. You can also have right to request us to complete the information you believe is incomplete. Please contact us using the contact information provided at the end of the document (contact details)
The right to erasure
You have the right to delete your personal data upon request. If the erasure would be contrary to legal, tax-legal or other legal reasons, the place of erasure of your personal data may only be limited by their processing. If you want your personal data to be deleted. Please contact us using the contact information provided at the end of the document.
The right to restrict processing
You can request to request us from processing your personal data. Please contact us using the contact information provided at the end of the document (contact details)
The right to data portability
If you require to obtain personal data that we process, we will pass it to you or another administrator or processor you mark in a structured, commonly used and machine-readable format. In this way, we will only transfer your personal data to another administrator if technically possible. Please contact us using the contact information provided at the end of the document (contact details)
When contacting us by e-mail or post on the contact specified in the header of this document, we will store the information you have communicated (your e-mail address, your name, or address and telephone number) in order to answer your questions. We will delete the data stored in this way after the reason for their storage has ceased, or we will limit their processing if there is a legal obligation to keep them.
Tel: +43 664 7388 7141